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b2b.homescreen
UlubioneCSV Import

Returns & Complaints

Information about return rights, conditions and complaint procedures

Complaint Procedure

As a business customer, you can file a complaint in case of a product defect or non-conformity of goods with the description. Complaints are handled in accordance with the Civil Code provisions regarding warranty between entrepreneurs.

Submit a complaint

Go to the complaint submission form

Grounds for Complaint

A complaint can be filed in case of:

  • Physical product defect (damage, malfunction)
  • Non-conformity of goods with description or specification
  • Incomplete delivery (missing set components)
  • Delivery of different goods than ordered

Complaint Conditions

For a complaint to be processed:

  • Inspect the goods upon delivery – report visible damage to the courier and note it in the delivery receipt
  • Report the complaint immediately after discovering the defect, no later than within 7 days
  • Prepare documentation: order number, defect description, photos

How to File a Complaint?

  1. Find your order using the form on this page – enter your order number and email address
  2. Select the products for complaint and describe the defect
  3. Attach photos documenting the defect or non-conformity
  4. Wait for a response – we process complaints within 14 business days
  5. Upon positive resolution, we will agree on the method of fulfillment (replacement, repair or refund)

Complaint Resolution

We process complaints within 14 business days of receiving a complete report.

In case of a positive resolution, we offer: product replacement, repair or refund to your business account.

Complaint Contact

For complaint matters, contact us by email at info@homescreen.pl – include your order number and the word 'Complaint' in the subject line.